Sonus faber Warranty Policy (UK)

SONUS FABER WARRANTY POLICY (UK)

STANDARD WARRANTY

All Sonus faber new products are covered by a Standard Warranty of two (2) years from the date of purchase by the original owner. Thus, please keep safe any purchase document/receipt, as this validates your Warranty.

Demonstration products will carry full manufacturer's Warranty from the date of original purchase from an authorised dealer and within one (1) year of product discontinuation.

EXTENDED WARRANTY

An Extended Warranty is granted only if registering the product here within 30 days from purchase, and it will apply to:

• Passive loudspeakers – defective components (i.e., tweeter, mid-woofer, midrange, woofer, subwoofer, crossover network) will carry eight (8) years Warranty from the date of purchase by the original owner.

• Subwoofers and Powered Products – defective boards and drivers (i.e., amplifier board, mainboard, drivers) will carry a three (3) years Warranty from the date of purchase by the original owner.

• Custom Installation – architectural series products will carry a lifetime warranty, excluding accessories (e.g., front grilles), from the original owner's purchase date. Any decision made by Sonus faber regarding any Lifetime Warranty claim is full and final.

Sonus faber products covered by Lifetime Warranty are: COLLECTION	SKU CODE	MODEL
Palladio	CIL320FIN	PW-562 6in In-Wall unit
Palladio	CIL321FIN	PC-562 6in In-Ceiling unit
Palladio	CIL322FIN	PC-582 8in In-Ceiling unit
Palladio	CIL323FIN	PC-562P 6in In-Ceiling unit
Palladio	CIL324FIN	PL-563 2x6in In-Wall LCR
Palladio	CIL325FIN	PC-563P 2x6in In-Ceiling
Palladio	CIL326FIN	PS-G101 10in In-Wall Sub
Palladio	CIL330FIN	PW-662 6in In-Wall unit
Palladio	CIL331FIN	PC-662 6in In-Ceiling unit
Palladio	CIL332FIN	PC-682 8in In-Celling unit
Palladio	CIL333FIN	PC-662P 6in In-Ceiling unit
Palladio	CIL334FIN	PC-664P 2x6in In-Ceiling
Palladio	CIL335FIN	PC-683 8in w/ Mid In-Ceiling
Palladio	CIL336FIN	PL-664 LCR 2x6in In-Wall Mid

Sonus faber Extended Warranty only applies when the product is purchased from an authorised Sonus faber retailer worldwide. This can be verified at here.

The Extended Warranty is non-transferable and does not apply to private sales of products (e.g., second-hand sale).

WHAT IS COVERED

Both Standard and Extended Warranty covers all Sonus faber products from the material, technical, and manufacturing defects and/or inconsistencies.

Please note that any Cosmetic Issues shall be notified to the retailer where the product has been bought within 30 days from purchase.

Sonus faber will, at its discretion and expense, either repair the defect using new or refurbished parts or replace the product with a new or re-manufactured product of a reasonable equivalent.

WHAT IS NOT COVERED

Warranty does not cover the deterioration of components which are naturally subject to wear or exhaustion with use.

In any case, Warranty does not cover any defect caused by improper or unreasonable use or maintenance, accident, disaster, negligence, improper packing, or unauthorised tampering, alteration, or modification as determined solely by us.

Warranty is void if the label bearing the serial number has been removed or defaced.

Warranty does not include damage to any allied or associated equipment which may result for any reason from use with our Products and does not include labor or parts caused by improper installation, misuse (e.g., overdriving the amplifier or speaker, excessive heat or cold or humidity), or from service and repair which has not been authorised by Sonus faber.

Also, any shipping or transportation charges from a consumer to a dealer or a distributor are not covered under Warranty. Shipping damages are not covered under Warranty either, so we highly recommend retaining the original box and all original packaging to ensure safe transit should any issue arise.

WHOM TO CONTACT

All warranty claims must be initiated with the original retailer from which the product was purchased. Any defect or malfunction shall be promptly reported upon discovery. In most instances, the dealer will address the issue or make arrangements for repair through the Sonus faber distributor (Fine Sounds UK) by contacting us here.

GENERAL CONDITIONS

In all instances, Sonus faber's liability shall not exceed the actual purchase price paid for the product.

The Warranty stated herein is the sole and exclusive remedy, and Sonus faber's performance shall constitute full and final satisfaction of all obligations, liabilities, and claims concerning the product.

In any event, Sonus faber shall not be liable for special, incidental, consequential, indirect damages, economic, property, bodily injury, and/or personal injury damages arising from the product, any breach of this Warranty or otherwise.

The terms and conditions of this Warranty are subject to change without notice at our sole discretion.

The provisions of this Warranty are instead of any other written warranty, whether express or implied, written, or oral, including any warranty of merchantability or fitness for a particular purpose.

LEGAL RIGHTS

This Warranty gives a consumer specific legal rights, which may vary upon the location of the consumer's residence or place of purchase. The limitations and conditions of this Warranty are void where prohibited.

Last update 27/08/2024